Hospitality Bed^™

Rollaway Mattress Ltd. Warranty Policy

LIMITED WARRANTY & IMPORTANT PRODUCT CARE INFORMATION

Congratulations!  We provide some of the finest values in hospitality beds sold anywhere. By choosing HOSPITALITY BED, you have chosen the best available that is field tested to bring you many years dependable service.

Because HOSPITALITY BED stands behind the products sold, a ten year limited warranty covers manufacturing defects of the rollaway mattress; replacement of one piece does not automatically constitute the replacement of another piece.  This limited warranty is provided to the original purchaser. Mattress must be clean, and free of any stains or damage as stains and/or damage will void warranty.

The warranty coverage runs from the original date of purchase.  Repair or replacement of any item in the savings package does not extend its limited warranty or begin a new limited warranty period.  This limited warranty is provided to the original purchaser only, and can be void if covered items were subjected to abuse or improper use.  Normal wear and tear is not covered under this limited warranty. Flip your mattress regularly to help equalize the compaction of the upholstery materials.

If any HOSPITALITY BED mattress fails due to a manufacturing defect, HOSPITALITY BED will repair or replace the product. HOSPITALITY BED reserves the right to substitute materials or models of comparable quality and does not guarantee that the color or specs of the replacement will match the existing piece.  Transportation charges are the responsibility of the consumer. 

To get warranty service, contact your original HOSPITALITY BED dealer.  Copy of proof of date and place of purchase and warranty registration is required to validate this warranty.  All warranty requests are subject to a Warranty Service Fee and shipping charges.

FIRST QUALITY GUARANTEE.  All HOSPITALITY BED products are brand new, never used, First Quality merchandise. We do not deal with any returned, used or damaged merchandise. 

DO NOT:

• Do not smoke in bed; install and maintain smoke detectors in your home. 

• Do not remove the white law label or the mattress satin model label.  These labels serve as a means of identification to establish your warranty rights.  Missing labels can negate your warranty.

• Do not stand or jump on product as damage can occur.

• Do not use dry cleaning fluid on your mattress; it will damage some of the materials.

• Do not put a board between your rollaway and your mattress.

MATTRESS CARE INSTRUCTIONS

• Body impressions are a normal characteristic of premium bedding and indicate that the comfort level is conforming to your body.  These are not considered a manufacturing defect.  To help equalize these impressions, please turn and rotate your mattress as part of the maintenance of the product.

• Turn the mattress end-to-end and side to side periodically. 

• Vacuum your bedding regularly and otherwise keep it clean.

• Towel-dry spills immediately, don’t let the bedding get wet.

HOSPITALITY BED and/or HOMEPLACE GROUP, Inc. shall not be liable for incidental or consequential damages which result through the use of these products.  HOSPITALITY BED/HOMEPLACE GROUP Inc. warrants to the original purchaser at retail that this product will be free from defects in manufacturing for a period, as specified above,  from the date of purchase when used in accordance with the aforementioned instructions.  This warranty is in lieu of all other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose, which are hereby excluded.  Some states do not allow the exclusion or limitation of incidental or consequential damages.  This warranty gives you specific rights and you may have other rights which vary from state-to-state.      

Click here for Warranty Registration form.